How can we help?

Insured shipping within Germany and to Austria costs 7.95 euros. For orders of 100 euros or more, delivery is free. Shipping costs are shown transparently during checkout before you complete your order.

We currently ship to Germany and Austria. All parcels are shipped insured via established carriers such as DHL, DPD, UPS and Hermes.

For orders of 100 euros or more, we deliver free of charge within Germany and to Austria. Below that, we charge 7.95 euros for insured shipping.

Orders are usually processed within 1 to 2 working days. The estimated delivery time varies by product and is shown directly on each product page. For made-to-order products, the stated delivery time includes production.

Some of our products are shipped to you directly by the respective partner brand. If you order items from several brands, your order may arrive in separate shipments with different delivery times. This does not incur any additional shipping costs.

We ship with various carriers, including DHL, DPD, UPS and Hermes. Which carrier is used depends on the product and the partner brand.

Yes. As soon as your order has been shipped, you will receive a shipping confirmation by email. It contains the tracking link as soon as the carrier makes it available.

During periods of high order volume, processing may be slightly delayed. For made-to-order products, the delivery time stated on the product page applies and already includes production.

That depends on the carrier: as a rule, the parcel is left with a neighbour, taken to a branch or parcel shop, or a second delivery attempt is made. Please refer to the carrier's notification for details.

For products shipped via DHL, delivery to a Packstation is generally possible. As some partner brands ship with other carriers, we recommend a home address if in doubt. Or simply ask us in advance via WhatsApp.

You may withdraw from your order within 14 days of receiving the goods without giving any reason. The easiest way to register your return is via our returns portal at paw.de/apps/parcelpanel-returns. Alternatively, simply email us at service@paw.de.

Register your return within 14 days of receipt via our returns portal at paw.de/apps/parcelpanel-returns and follow the steps there. Then send the goods back within 14 days to: Paw UG (haftungsbeschränkt), Rießerseestraße 12, 82467 Garmisch-Partenkirchen, Germany.

You as the customer bear the direct cost of the return shipment. Your payment, however, including the original standard shipping costs, is refunded in full by us.

We refund all payments including standard delivery costs without undue delay, at the latest within 14 days of receiving your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof of shipment. Refunds are made via the payment method originally used.

Yes: products made to your individual specifications or clearly tailored to your personal needs (for example made-to-measure items) are excluded from the right of withdrawal.

Original packaging is not a requirement for withdrawal. You are only liable for any loss in value resulting from handling beyond what was necessary to examine the condition and functionality. We nevertheless recommend secure packaging, ideally the original, for the return journey.

We do not offer a classic exchange. The fastest way is to register the item for return via our returns portal at paw.de/apps/parcelpanel-returns and simply place a new order. That way you will receive the product you want as quickly as possible.

We are sorry to hear that! Please contact us directly with photos of the damage and your order number, fastest via WhatsApp or at service@paw.de. We will arrange a replacement or refund right away.

You can conveniently pay with: Visa, Mastercard, American Express, Maestro, UnionPay, PayPal, Apple Pay, Google Pay, Shop Pay, Klarna and EPS (for Austria). All payments are processed via the secure Shopify checkout.

Yes. Via Klarna, invoice purchase and instalment payment are available at checkout, subject to availability. Klarna shows you the specific options directly during checkout.

No, you can order as a guest without a customer account. With an account, however, you can view your orders and details at any time. Signing in is easy via an email code, no password needed.

After ordering, you will receive an order confirmation by email, followed by a shipping confirmation with tracking once your order has shipped. With a customer account, you can also check the status in your account at any time.

As we usually process orders within 1 to 2 working days, please contact us as quickly as possible for changes or cancellations, ideally via WhatsApp or at service@paw.de with your order number. We will immediately check what is still possible.

Yes. Payment is processed entirely via the certified Shopify checkout with SSL encryption. Your card and payment details are not stored by us but processed directly by the respective payment provider.

Yes: when you subscribe to our newsletter, you receive a 12 euro voucher for your first order of 149 euros or more. You confirm your subscription conveniently by email (double opt-in).

At checkout you will find a field for voucher and discount codes. Enter your code there and confirm. The deduction is shown immediately in the order summary. One code can be redeemed per order.

Yes, your invoice is sent to you automatically by email with your order. If you need another copy, simply drop us a line at service@paw.de and we will send it again.

The fastest way to reach us is via WhatsApp or email at service@paw.de, Monday to Friday 9 am to 6 pm, Saturday 10 am to 2 pm. You can also call us on +49 8821 603023. Have your order number ready and things will go especially quickly.

Measure your dog lying down from the tip of the nose to the tip of the tail and add some room to move. You will find the exact dimensions of each bed on the product page. If in doubt, we are happy to advise you personally in the chat or via WhatsApp.

Place a soft measuring tape around your dog's neck where the collar will sit and add about two fingers' width of slack. You will find the sizing details for each collar on its product page.

Orthopaedic beds have a pressure-relieving core made of memory foam or latex that adapts to the body and relieves joints and spine. They are particularly recommended for older, large or joint-sensitive dogs.

Most of our beds and cushions have removable, washable covers. You will find the exact care instructions, such as washing temperature, on each product page under product care.

Many of our products use certified materials, such as OEKO-TEX-certified fillings from FLUM or mite-resistant latex cores from pet-interiors. The care products from nocat studio are allergen-free and pH-balanced. Details are listed with each product.

No, deliberately not. We focus on premium accessories: beds and sleeping places, leashes and collars, bowls and feeding stations, toys, care and accessories, exclusively from selected European brands.

We exclusively carry curated European brands. Many products are made in Germany or Austria, such as the dog cushions by FLUM, the feeding stations by dogBar or the leather leashes by Molly & Stitch.

For older or joint-sensitive dogs, we recommend orthopaedic beds with a memory foam or latex core, for example from our orthopaedic dog bed collection. A low entry and sufficient lying surface are also important.

The porcelain and stainless steel bowls by dogBar and catBar are food-safe and dishwasher-safe. For other bowls, please see the care instructions on the product page.

An elevated feeding station allows a more ergonomic posture while eating and drinking, depending on your dog's size. dogBar therefore offers the stations in several heights; the right size depends on your dog's shoulder height and is stated with each product.

The shampoos and care sprays by nocat studio are mild, vegan, pH-balanced and formulated allergen-free. For very young puppies or skin issues, we recommend briefly checking with your vet first.

Statutory warranty rights apply. Some manufacturers additionally offer their own guarantees, for example pet-interiors with 5 years on the latex cushion filling. You will find such details on the respective product page.

We curate nine European brands: Laboni, Nordog, FLUM, pet-interiors, Pet Empire, Molly & Stitch, L'élianne, dogBar and nocat studio. Each brand has its own page with its story and range, found under “Our Brands”.

FLUM crafts dog cushions in German artisan quality, with shape-retaining fillings to OEKO-TEX standard and premium materials from bouclé to vegan leather. Each cushion offers different lying zones for restful sleep.

dogBar makes elevated feeding stations in Germany, with bowls made of Reichenbach porcelain or stainless steel, designed by Atelier katter. The range is complemented by elegant dog steps (dogBeam) to help dogs onto sofa and bed.

Molly & Stitch handcrafts collars, leashes and harnesses in Austria from buttery-soft German leather with solid brass or steel hardware. Timeless design for the daily walk.

pet-interiors combines pet furniture with modern interior aesthetics: designer beds, baskets and caves made of materials such as wool felt and leather, handmade in Germany, with orthopaedic latex or memory foam cushions, some with a 5-year guarantee on the filling.

The L'élianne carrier is designed for air travel with dogs or cats: made of water-repellent nylon with a safety clip and a soft sherpa cushion. The designer carrier holds dogs up to 12 kg and also serves as a car seat with a seat belt. Please check dimensions and airline requirements before travelling.

Paw is a premium online shop for dog and cat supplies based in Garmisch-Partenkirchen, Germany (Paw UG, haftungsbeschränkt). Our credo: “Love deserves quality”. That is why we exclusively curate premium European brands.

Fastest via the chat directly on our website or via WhatsApp. You can also reach us by email at service@paw.de or by phone on +49 8821 603023, Monday to Friday from 9 am to 6 pm, Saturday from 10 am to 2 pm.

Yes. Our reviews are collected via Judge.me; reviews marked "Verified" verifiably come from customers who purchased the product from us.

With pleasure! Use the chat directly on our website or message us on WhatsApp. We help with sizing, material choices and finding the right product for your dog or cat.

Paw is a pure online shop. This allows us to bring our curated range from all over Europe straight to your home. For any questions you would normally ask in store, we are personally available via WhatsApp, chat or phone.