Terms of service

Last updated: 6 June 2026

for the online shop at the URL

https://paw.de/

operated by

Paw UG (haftungsbeschränkt)
Rießerseestraße 12
82467 Garmisch-Partenkirchen
Germany
Email: service@paw.de
Telephone: +49 8821 603023

- hereinafter: the Provider -

 

1. Scope

These General Terms and Conditions (GTC) apply, once incorporated, to all contracts concluded for the purchase of goods, services or other items (hereinafter “goods”) in the online shop at the above URL, in the version valid at the time the contract is concluded. These GTC apply exclusively. Deviating terms and conditions of the customer do not become part of the contract unless the Provider expressly agrees to them.

2. Conclusion of contract

2.1 The offers in the online shop constitute a non-binding invitation by the Provider to shop visitors to submit an offer to purchase the goods offered in the shop.

2.2 Goods are ordered via the Provider's online order form. After selecting the desired goods, entering all requested mandatory information and completing all other obligatory steps in the ordering process, the selected goods can be ordered by clicking the order button at the end of the checkout page (order). By placing the order, the customer submits a binding contractual offer to purchase the selected goods. The contract is concluded when the Provider accepts the customer's offer. Acceptance takes place when the Provider confirms the conclusion of the contract in writing or in text form (e.g. by email) (order confirmation) and this order confirmation reaches the customer, or when the Provider delivers the ordered goods and these goods reach the customer, or when the Provider requests payment (e.g. invoice or credit card payment during the ordering process) and this request for payment reaches the customer; the decisive moment for the conclusion of the contract is the point at which one of the alternatives named in the first clause first occurs.

2.3 Before the order is bindingly submitted via the Provider's online order form, the customer can review their entries and correct them at any time using the usual keyboard, mouse, touch or other available input functions. In addition, all entries are displayed once more in a confirmation window before the order is bindingly submitted and can also be corrected there using the usual keyboard, mouse, touch or other available input functions.

2.4 After the contract is concluded, the Provider will store the contract text and send it to the customer in text form (e.g. by email). The Provider does not make the contract text accessible beyond this. If the purchase was made via a customer account in the online shop, the customer can view their orders and the associated order data there.

2.5 The following languages are available for the conclusion of the contract: German

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3. Right of withdrawal for consumers

Consumers generally have a right of withdrawal (Widerrufsrecht) in the case of contracts concluded off business premises and distance contracts. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession. Details can be found in the withdrawal policy, which is provided to every consumer at the latest immediately before the contract is concluded.

4. Payment, default

4.1 The prices listed in the online shop at the time of the order apply. All prices include statutory VAT and are subject to any shipping costs listed. The customer is informed about the available payment options in the Provider's online shop.

4.2 If payment by credit or debit card is agreed, the purchase price is due immediately upon conclusion of the contract.

4.3 If payment via “PayPal” is agreed, the purchase price is due immediately upon conclusion of the contract. Payment is processed by the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg.

4.4 If “Apple Pay” is selected as the payment method, payment is processed by the payment service Apple Inc., Infinite Loop, Cupertino, CA 95014, USA. Payment is due immediately upon conclusion of the contract.

4.5 If “Google Pay” is selected as the payment method, payment is processed by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Payment is due immediately upon conclusion of the contract.

4.6 In the case of payment by “American Express”, processing is carried out by American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany. Payment is due immediately upon conclusion of the contract.

4.7 If “VISA” is selected as the payment method, payment is processed by Visa Europe Services Inc., London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom. Payment is due immediately upon conclusion of the contract.

4.8 If “Klarna” is selected as the payment method, payment is processed by Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden. Klarna offers various payment methods (e.g. instalment purchase, purchase on invoice). Unless stated otherwise, payment is due immediately upon conclusion of the contract.

5. Retention of title

The purchased goods remain the property of the Provider until the purchase price has been paid in full.

6. Delivery and reservation of self-supply

6.1 Subject to any deviating agreements, delivery takes place within the delivery time stated in the online shop to the delivery address provided by the customer. The applicable delivery times can be found in the online shop.

6.2 Collection of the purchased goods in person is excluded.

6.3 If the Provider is unable to deliver the ordered goods because the Provider itself was not supplied through no fault of its own, despite having concluded a congruent hedging transaction with a reliable supplier in good time, the Provider is released from its obligation to perform and may withdraw from the contract. The Provider is obliged to inform the customer without delay that performance is impossible. Any consideration already rendered by the contractual partner will be refunded without delay. Mandatory consumer law remains unaffected by this paragraph.

7. Warranty

The provisions of the statutory warranty for defects apply.

8. Liability and indemnification

8.1 The Provider is liable without limitation:

• for damages arising from injury to life, body or health that are based on an intentional or negligent breach of duty by the Provider or on an intentional or negligent breach of duty by a legal representative or vicarious agent of the Provider;
• for damages based on an intentional or grossly negligent breach of duty by the Provider or on an intentional or grossly negligent breach of duty by a legal representative or vicarious agent of the Provider;
• on the basis of a guarantee, insofar as no other provision has been made in this respect;
• on the basis of mandatory liability (e.g. under the German Product Liability Act)

8.2 If the Provider negligently breaches a material contractual obligation, its liability is limited to the foreseeable damage typical for this type of contract, unless liability is unlimited pursuant to the preceding paragraph. Material contractual obligations are obligations which the contract imposes on the Provider according to its content in order to achieve the purpose of the contract, the fulfilment of which makes the proper performance of the contract possible in the first place and on the observance of which the customer may regularly rely.

8.3 In all other respects, liability on the part of the Provider as well as the liability of its vicarious agents and legal representatives is excluded.

8.4 The customer shall indemnify the Provider against any third-party claims, including the costs of legal defence in their statutory amount, that are asserted against the Provider due to unlawful or contract-breaching acts by the customer.

9. Data protection

The Provider treats its customers' personal data confidentially and in accordance with statutory data protection provisions. Further details can be found in the Provider's privacy policy.

10. Final provisions

10.1 The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods, insofar as this choice of law does not result in a consumer with habitual residence in the EU being deprived of mandatory statutory provisions of the law of their country of residence. 

10.2 If the customer is a merchant, a legal entity under public law or a special fund under public law, the court at the Provider's registered office has jurisdiction, unless an exclusive place of jurisdiction is established for the dispute. This also applies if the customer has no domicile within the European Union. The registered office of our company can be found in the heading of these GTC.

10.3 Should any provision of this contract be or become invalid or unenforceable, the remaining provisions of this contract shall remain unaffected.

11. Information on online dispute resolution / consumer arbitration

The Provider is neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Our email address can be found in the heading of these GTC.