Shipping policy

Last updated: 6 June 2026

1. General information on shipping

We ship within Germany and Austria. Shipping is carried out by various carriers, including DHL, DPD, UPS and Hermes.

An important note on our range: we carry selected products from various partner brands. Some of these products are shipped to you directly by the respective brand. If you order items from several brands in one order, your order may therefore arrive in several separate shipments and with different delivery times. This does not result in any additional shipping costs beyond those shown during checkout.

2. Processing time

All orders are usually processed within 1 to 2 working days (excluding Sundays and public holidays) after the order is received. Please note that processing time may be extended during periods of high order volume. For products made to order, the processing time may differ; the delivery time stated on the product page applies.

3. Shipping costs and free shipping

Shipping costs are shown to you transparently during checkout before you complete your order.

Insured shipping within Germany and to Austria: 7.95 euros

Free shipping: for orders of 100 euros or more within Germany and Austria.

4. Delivery times

The estimated delivery time varies depending on the product. The applicable delivery time is shown on the product page of the respective item and refers to working days (excluding Sundays and public holidays). For products made to order, the stated delivery time also includes the production period.

As products from individual partner brands are shipped directly by the respective brand, delivery times may vary from brand to brand. For orders containing items from several brands, the shipments may therefore arrive at different times. No deliveries are made on Sundays and public holidays. Delays caused by external circumstances, for example at the carrier, are beyond our control.

5. Delivery areas

We currently deliver exclusively to Germany and Austria. We do not offer deliveries to other countries at present.

6. Order tracking

As soon as your order has been shipped, you will receive an email with a tracking number allowing you to follow the status of your shipment. For orders with several shipments, you may receive several tracking numbers.

7. Damaged or lost shipments

Should your shipment arrive damaged or be lost in transit, please contact us immediately at service@paw.de.

Damaged goods: where possible, please send us photos of the damaged items and of the packaging so that we can find a solution quickly.

Lost shipments: if your order has not arrived 14 days after the shipping confirmation, please get in touch with us. We will check the status with the carrier and, if necessary, arrange a replacement delivery or a refund.

8. Returns and withdrawal

As a consumer you have a statutory right of withdrawal (Widerrufsrecht). For details, in particular on deadlines and the procedure, please see our withdrawal policy.

Please contact us at service@paw.de before returning an item so that we can inform you about the return process and the correct return address. As some products are shipped directly by our partner brands, the return address may differ depending on the item.

9. Contact

Paw UG (haftungsbeschränkt) Rießerseestraße 12 82467 Garmisch-Partenkirchen Germany Email: service@paw.de