Refund policy

Last updated: 6 June 2026

Right of withdrawal for consumers

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, take or takes possession of the last goods.

To exercise your right of withdrawal, you must inform us (Paw UG (haftungsbeschränkt), Rießerseestraße 12, 82467 Garmisch-Partenkirchen, Germany, telephone: +49 8821 603023, email: service@paw.de) of your decision to withdraw from this contract by an unequivocal statement (for example a letter sent by post or an email). You may use the attached model withdrawal form, but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of fourteen days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Early expiry of the right of withdrawal

The right of withdrawal expires early in the case of contracts:

for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer.

Model withdrawal form

If you wish to withdraw from the contract, please complete this form and return it to us.

Paw UG (haftungsbeschränkt)
Rießerseestraße 12
82467 Garmisch-Partenkirchen
Germany
Email: service@paw.de

I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods (description, order number and price where applicable):

..............................................................................

Ordered on (date):

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Received on (date):

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Name and address of the consumer:

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Date:

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Signature of the customer (only if this form is notified on paper):

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